New Holland 450 Utility Baler

I have a 2011 New Holland 450 utility baler.  It is ran by a Bale Command II computer in the cab of the tractor.  I am having trouble with the duckbill fully engaging consistently to provide a consistent wrap.  The baler produces a perfectly round dense bale, the wrapping is the issue.  Support from the dealer has been phenomenal.  We have reprogrammed the computer, re-sequenced duckbill and other component's.   Is anybody else having this type of problem?

New Holland 450 Utility Baler