Hay, 1 year later...

OK, not sure if this should go here or market talk but here we go. I just had a lady I sold 200 small squares to last August call me (almost 1 year to the date I delivered), she comes up with some of the bales I sold her had clumps of mud/sand in the middle, she fed the bales to her "$125,000 stallion" and he coliced and almost died, huge vet bills and so on and so forth so she said. I sold her 200 bales, she has 90 left, all other hay I sold from that and every other run last year were fed with no issue that I heard about (multiple repeat customers). She feeds 30 horses so I can't imagine 200 bales would last that long around there... So anyway, she says she wants me to come pick up the 90 bales and replace the leftovers and the 100 bales that were already fed with new hay or the alternative is to go to court where she has an "equine lawyer" who assures her she could get hay paid for as well as the astronomical vet bills, etc...

I have not been selling hay for long, but have been around it for a while, have never had this come up. I asked her why she continued feeding the bales if they were dirty or why she didn't call me when she saw the issue, she claimed she lost my number (found me on craigslist and I had hay listed on craigslist until January)... I offered to deliver 2 - 800 lb big rounds and she can keep the hay to do with how she sees fit to try to smooth it over with minimal fuss just because I don't need some scammer giving me a bad reputation. She says no, she's buying 1200 lb big rounds for $50 so it would take at least that calculation to make up the $1000 check she wrote me.

Anyone with experience in a situation like this? I told her I would have gladly investigated it last year had I been made aware, I have no idea how much hay has gone through there the last year so no real idea if it's even my hay.

Sorry for rambling, I just got the call about an hour ago and my blood pressure is through the roof, just trying to wrap my head around a claim like this.

Thanks for reading the rant and for any advice you may be able to provide

Hay, 1 year later...